Customer Service     03306781033

"How do I return an unwanted item?“

We offer a 30-day money-back guarantee policy on all of our products. The item must be in its original condition including instructions and accessories and also accompanied by a valid proof of purchase.

To return a product under this policy simply return the product to Smart Cellular by post within 30 days or contact our Customer Service team on XXXXXXXXX . Please ensure you fill in the returns form which you will find in the box. If you require a copy please email us [email protected]

Products that are Excluded from the 30-day satisfaction guarantee are; Goods that have had their manufacturer’s warranty revoked by the breaking of the seal of the product, or registration or activation of software or SIM cards.

"Do I have to pay for return postage on an unwanted item?”

When an unwanted item is returned within 30 days, you do have to pay for the return postage, see our Terms and Conditions of sale for more details. If your item has a fault Smart Cellular will cover the cost of postage.

"What happens to my order if I am not there to receive my parcel?“

If there is no one to receive your parcel, whether it is being delivered by DPD or any other courier, a card will be posted through your door advising of a delivery attempt. There will be instruction on the card on how to request a redelivery from the courier company.

"Do I have to be there to sign for my delivery?"

Orders sent via DPD and other courier companies will require a signature.

"Can I have a separate delivery address to my billing address?"

Yes. If you would like your goods to be delivered to a different address other than your billing address, please fill in all the information at check out. If you choose a different billing address to delivery address, we may require further information about your order. Please ensure you have filled in all contact information. Should our customer service department need to call you for further information they will email you in advance. Please note, your billing address must match the address which your card is registered, or the payment will decline.

"Can I add to or alter an existing order?”

Once an order has been confirmed you will need to contact our customer service team to make any amendments on xxxxxxxxxx

"Can I order by phone?”

To order over the phone please call xxxxxxxxxxxxxxxx, you will then be transferred to a sales advisor who will assist you with your order. Lines open: Mon - Fri 9:00am - 5:00pm.

"If I have placed items in my basket, will the products be reserved for me?”

"When you have added items to your basket they will not be reserved for you. The only time stock will be allocated to you is when you have completed your purchase from the checkout. This could mean occasionally stock levels can be different from the time of adding them to your basket and completing your purchase. If you have decided to leave the Smart Cellular site after adding items to your basket and come back at a later time (on the same computer) the products will remain there until either you empty your basket or if you decide to proceed to the checkout."

"How do I write a product review?”

Simply browse to the item you have purchased and want to review then click on the Reviews tab, rate the product on a scale of 1 to 5 based on the performance of the item, write your product review and then click the "Submit Review" button.

"How do I write a product review?”

Simply browse to the item you have purchased and want to review then click on the Reviews tab, rate the product on a scale of 1 to 5 based on the performance of the item, write your product review and then click the "Submit Review" button.

All reviews are moderated for irrelevant or inappropriate content before they are published on the site, therefore some reviews will not be shown. For a successful review the entry must be about product performance. Any customer care related enquiry or comments such as late delivery or faulty products should be directed to our customer care team. Reviews including inappropriate or aggressive language, pricing or promotion information, personal details or competitor names/details will not be used.

"Disposal of electrical and electronic equipment”

Under new government regulations issued in January 2007 we are all obliged and must play our part to ensure that the amount of waste on certain electrical and electronic equipment is reduced going forward. Furthermore, where it is produced as waste we must work together to ensure that it is separated from household waste, collected separately and ultimately disposed of in a sound environmental manner (recycled and recovered).

In essence some of the chemicals and metals in these electrical items can be harmful to the soil and human health when disposed of in landfill sites. By adopting the new regulations and working together we can all reduce the amount of landfill and resulting contamination. For your part as the customer you are encouraged to examine your electrical waste before throwing it away and in particular look for the rating plate and if the following logo is present you must not throw it in your household waste.

Please take this waste to your nearest Designated Collection Facility (DCF) where special facilities exist for correct disposal. To find your nearest DCF please visit the following web site: www.recycle-more.co.uk/PRO Type in your post code and the locations of the nearest DCFs will be displayed.

Batteries : Please do not throw household portable batteries in with your household waste.

"What does ‘used item mean?”

Used items are products that have been returned and deemed fit for resale at a reduced price. Functionality has been tested to ensure the product is working and is completely safe to use. Condition of each item is checked and cleaned. This stock traditionally has had opened packaging, which can have some slight cosmetic damage. Product is sold in complete packaging with all accessories, including; power supplies, cables (neatly tied), manuals and any software.

Our

P E G GRADE

All our goods are thoroughly checked. Each one is tested individually and is graded based on its physical appearance.
Our P E G grade system is explained here below:

Pristine

As good as new! This is a fully tested pristine product in excellent working order. You’re getting a great device at a great price!

Excellent

This product is in excellent cosmetic condition with only light signs of use. It has been fully tested and works perfectly.

Good

This product has moderate signs of wear and tear but has been fully tested and is in great working order.
All of our products have been tested by a gadget specialist and quality checked before being dispatched.